A high level of convenience and prestige

When you pay for an item with your Visa Debit Gold you will receive, free of charge and without registering it, a protection against theft or accidental damages, during the first forty five days after the purchase date.

If you bought a new item with your Visa Debit Gold, and it gets stolen or accidentally damaged, your purchase protection will repair or compensate the value of the article up to forty five days after the purchase date. This purchase protection applies for items purchased in your own country or abroad. You will have up to thirty days to open a claim case.

When you pay for an item with your Visa Debit Gold you will receive, free of charge and without registering it, a protection in case the price of that item is found lower up to thirty days after you purchased it.

If you bought a new item with your Visa Debit Gold, and you find it at a lower price up to thirty days after you bought it, your price protection will compensate the price difference up to the amount listed, per item per account per year.

This price protection applies for items purchased in your own country or abroad.

You have up to thirty days to open a claim.

When you pay for an item with your Visa Debit Gold you will receive, free of charge and without registering it, a protection that will double or extend the original manufacturer warranty for up to one year.

If you bought a new item with your Visa Debit Gold, your extended warranty will double or extend the free repair time period provided by the original manufacturer of the item, for up to an additional year, for items that have a manufacturer warranty of a minimum three months and up to three years in length. This protections strictly follows the original warranty provided by the manufacturer. You will have up to thirty days to open a claim case.

Through the Visa Customer Services Center, Visa provides 24-hour access to card related benefits and services to Visa cardholders from Latin America and the Caribbean region traveling around the world or at home.

THE VISA CUSTOMER SERVICE CENTER PROVIDES INFORMATION ON:

• The Visa benefits associated to the cardholder’s Visa card
• Provides insurance certificates of coverage
• Transfers to the benefit experts for claims and emergency medical assistance
• Transfer to the Visa Rewards program experts
• Transfer to the Personal Concierge assistants
• Assist personnel at the bank’s branches and call center agents with card benefits information

Your Visa card provides you with free information services and assistance so you travel safely and save money and time. As a Visa cardholder, you can obtain information 24 hours a day, 7 days a week by simply calling the Visa Card Benefit Services center.

ASSISTANCE PRIOR TO TRAVEL

Visa will provide you with information about your destination, ATM locations, currency exchange, visas or travel permits, health requirements, vaccination.

ASSISTANCE WHILE TRAVELING

Our agents at the Visa Card Benefit Services center will help you activate all benefits and services offered with your Visa Debit Gold card, including the international emergency medical services.

Through the Visa Customer Services Center, Visa provides emergency services 24 hours a day to Visa cardholders worldwide. Cardholders can call the network of collect-call telephone numbers and request emergency services related to their Visa cards.

The emergency cash disbursement service provides you with cash if your card is lost or stolen, while the cardholder is at their home country or traveling abroad¹.

¹Service does not apply to Cuba, Syria, Sudan, Iran, North Korea, Crimea and other countries listed on OFAC.

Through the Visa Customer Services Center, Visa provides emergency services 24 hours a day to Visa cardholders worldwide. Cardholders can call the network of collect-call telephone numbers and request emergency services related to their Visa cards.

The emergency card replacement service provides the cardholder with an emergency Visa card replacement while the cardholder is at their home country or traveling abroad¹.

¹Service does not apply to Cuba, Syria, Sudan, Iran, North Korea, Crimea and other countries listed on OFAC.